FAQs

Here are some of our most commonly asked questions answered for you right here! 

Typically 1 to 2.5 hours depending on the event package.

Yes, we ship our art boxes directly to each guest after you submit their addresses via the SHIPPING TEMPLATE provided after payment is received.

We suggest allowing 10-12 business days for processing and shipping.

We offer a 48-hour complimentary hold on your date from the time you complete your inquiry. After 48 hours, a deposit is needed to continue to hold your date. 

In some cases, we will offer you First Right of Refusal in the event there is another inquiry about your date.

Payment is typically made by the host/event planner. We can set up a customized private payment page for a small fee.

We start processing your order after receiving your deposit.

  1. Complete the “Get a Quote” form.
  2. Make your deposit.
  3. Schedule a meeting with your event planner
  4. Submit guest addresses using the shipping address template.
  5. Make final payment. (We set up a private event portal where all of your forms and invoices are accessible.)

We provide the Zoom link about 72 hours prior to your event or earlier if you need it. Due to the nature of our production and multiple camera angles, its important that WE DRIVE.

Your video will typically take 48 hours to process after editing but you will receive the link to the upload within 48 hours of your event
though the video may still be processing, you’ll still be able to access it.

So what do you think? Did we answer all of your questions? No? Feel free to call us at
630-240-9092 or email events@studio928.net